About Us
Since its inception in 2019, The South African Customer Experience Report has been a collaborative initiative between marketing agency Rogerwilco, research company ovatoyou and customer experience advisory firm Julia Ahlfeldt CX Consulting.
Rogerwilco is a staff-owned marketing agency with business units in Cape Town, Johannesburg and London.
Among its many accolades, the company, which is the largest certified B Corp in the African marketing ecosystem, has been recognised as the Financial Mail AdFocus Digital Agency of the Year.
It offers a full range of digitally-led marketing services including strategy, creative, social, performance, development and marketing technology solutions to enterprise level customers and leading non-governmental organisations.
For more information on Rogerwilco visit www.rogerwilco.co.za
ovatoyou is an online market research platform with a panel of well over 40 000 online respondents in South Africa. ovatoyou also has panels in Kenya, Uganda, Nigeria, Tanzania and Mozambique.
The company has the ability to give businesses and brands both the qualitative, immersive insight they need to understand their markets, as well as the quantitative data they need to make decisions. The platform and responsive panel allows ovatoyou to get results swiftly from a broad spectrum of online South Africans. Surveys can be scaled to meet the needs and budgets of clients with rapid project turnaround times.
For more information on ovatoyou visit www.ovatoyou.africa
Julia Ahlfeldt is a globally recognized customer experience strategist and Certified Customer Experience Professional (CCXP). She works with senior leaders to translate CX ambition into action, helping large businesses improve competitiveness by aligning customer experience with strategic goals. Drawing on two decades of international experience, Julia’s consulting services include CX strategy development, journey mapping workshops, leadership advisory, experience design, customer-centric culture transformation, and keynote speaking. Her recent work focuses on helping CX teams harness AI to make smarter decisions and demonstrate the ROI of experience investments.
For more information on Julia and her services, visit www.julia-ahlfeldt.com